At visionprosolutions.com, your satisfaction is our priority. If you’re not completely happy with your purchase, our return and refund process is designed to be simple and stress-free.
1. Returns
1.1 You may request a return within 7 days of delivery for most products, as long as they are unused, unopened, and in their original packaging.
1.2 Please note that the following items are non-returnable:
Opened, used, or altered products
Customized or personalized items
Digital products or software
Clearance or final-sale items
1.3 To start a return, contact us at info@visionprosolutions.com with your order number and product details.
2. Return Process
2.1 Once approved, we’ll provide detailed instructions for sending the item(s) back.
2.2 Customers are responsible for return shipping costs unless the return is due to a defective item or our error.
2.3 We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged during transit.
3. Refunds
3.1 Refunds will be issued to your original payment method after the returned product(s) are received and inspected.
3.2 Most refunds are processed within 3 business days of receiving the item.
3.3 Please note: Shipping fees are non-refundable unless the return is due to a product defect or mistake on our part.
4. Damaged or Defective Items
4.1 If your order arrives damaged or defective, email us immediately at info@visionprosolutions.com with photos and order details.
4.2 We’ll arrange a replacement or a full refund, based on the situation.
5. Exchange Policy
We currently do not process direct exchanges. If you’d like a different size, color, or model, please return the original product and place a new order.
6. Late or Missing Refunds
6.1 If your refund has not appeared within the expected timeframe, first check with your bank or card provider, as processing times may vary.
6.2 If you still haven’t received it, contact us at info@visionprosolutions.com for further support.
7. Contact Us
If you have any questions regarding returns or refunds, our support team is here to help:
visionprosolutions.com
📧 Email: info@visionprosolutions.com
📞 Phone: 24/7 Support Service
📍 Address: 345 E 24th St, New York, NY 10010, USA