At visionprosolutions.com, we are committed to delivering your orders quickly, safely, and at fair rates. Please review our Shipping Policy for details on processing times, delivery options, and key terms. By placing an order, you agree to the following:

1. Order Processing

  • Orders are processed within 5 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Certain products may require additional time due to stock availability or customization.

2. Shipping Methods

We provide multiple delivery options:

  • Standard Shipping – Estimated delivery within 5–10 business days.

  • Expedited Shipping – Delivery within 2–7 business days (available in select areas for an additional fee).

  • International Shipping – Available for select countries. Delivery times and costs vary by destination.

3. Shipping Costs

  • Shipping charges are based on order weight, destination, and chosen delivery method.

  • Final costs are displayed at checkout before payment.

  • From time to time, we may offer free shipping promotions—please check our website for details.

4. Delivery Times

  • Delivery times depend on the carrier, destination, and external factors such as weather or customs delays.

  • While we strive for on-time delivery, we cannot guarantee exact dates.

5. Order Tracking

  • Once your order ships, you’ll receive a tracking number by email.

  • You can also track your order in your visionprosolutions.com account under Order History.

6. Address Accuracy

  • Please ensure your shipping address is accurate and complete before checkout.

  • We are not responsible for delays or additional charges caused by incorrect or incomplete addresses.

7. Shipping Restrictions

We currently ship to:

  • United States

  • Canada

  • Selected International Destinations

Some products may be restricted due to local regulations. If an item cannot be shipped to your location, we will notify you and suggest alternatives.

8. Shipping Delays

  • Delays may occur due to unforeseen circumstances such as extreme weather, labor strikes, or carrier issues.

  • If delays occur, we will notify you and work to resolve the issue promptly.

9. Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us immediately.

  • We will coordinate with the carrier to investigate and assist with claims.

  • visionprosolutions.com is not responsible for damage once the carrier confirms successful delivery.

10. Contact Us

For shipping-related inquiries, please contact us:

visionprosolutions.com
📧 Email: info@visionprosolutions.com
📞 Phone: 24/7 Customer Service
📍 Address: 345 E 24th St, New York, NY 10010, USA

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